What I don't really like is if expensive coffee shops treat customers like shit. I spent a hell lot of money at Gloria Jean's Vietnam, and have been there alone, with friends and business partners as well as with my wife and dogs. Today I was sitting at Gloria Jean's when my wife and the dogs arrived. I took the dogs, my wife ordered a coffee, we sat down, opened the computers and started surfin the internet. After ten minutes, the manager came and told us we have to leave (or sit outside) because dogs are not allowed. Security had informed him (what means, he doesn't know anything about companys policy).
I would understand this if we enter with the dogs and the tell us "no dogs". I would understand this it they have a sign "No dogs". But taking the money first and then throwing people out is just ripping us off. Its the same fucking behavior like Highlands waiting until you took seat, studied the menu and when you order they say "No baguette".
They don't get it. Most restaurants and coffee shops investing in design and branding, but never in operations and improvement. And the staff speaks barley English, mostly they are able to get the order, but that"s it.
I don't expect English at a side street coffee shop, but I do at places like Highlands and Gloria's in Phu My Hung.
UPDATE: A few days later. I sit in Gloria Jeans again. A young couple comes in with a puppy. The same guy who throw us out says now "oh, what a cute puppy". The security doesn't care. So, either they just forgot what happened some days ago, or they just handle people different. (The problem is a management problem, I don't really blame the staff)
My Dog Pimmy
5 years ago