Wednesday, May 12, 2010

What power cuts can tell you about your company


Picture by http://www.flickr.com/photos/sayamindu CC Licence


Powercuts are quite common in Vietnam, in particular now when it comes to the end of the dry season where is no water left for the hydropowerplants. Companies know that, and there are different ways to deal with it. It also shows you a lot about your own company, how leadership is done and the state of your staff.

First rule: Be prepared. Do you know that many powercuts are announced in advance? Did you check already the website of your power company and local newspapers? If yes, your company seems to be prepared. If not, ask yourself why you didn't know it - have you been complaining instead of taking action?

Second rule: Deal with the situation. Wether the power cut is announced or not, it will come anyway. So what do you do then? You stop working? If yes, ask yourself why. You don't have a external power supply? And if so, does it supply only computers or also at least air-condition (what kind of productivity you can expect from staff that works in a 40 degrees environment?).
Advise: Let the power supply run the mailserver (if you still maintain the server in your own place instead of a server farm where there is 24/7 availability), and let your staff work remotely.

That might not work for every company and every worker, but at least you get some things done. You can even see how takes leadership in your company: the one who tells you that they will work from home or from the coffee shop ist the one that needs to be on the promotion list next time, while the ones who are asking for advise are not.

I was once working a in a company in Cambodia where we went to coffee shops during power cuts, and when we came back in the afternoon the boss told us to stay longer because of the power cut. I was laughing at him and told him that we already did our work, and that work (especially office work) is not determined on the time you stay in the office anymore. So better pay the bill for the coffee shop instead of treating your stuff like cheap factory workers in the 19th century. (By the way, it seems to be more and more common that employees using their own laptops for work. That's quite nice, but do the get any reward for that?)

A powercut tells you, if you prepare in advance, if your staff is prepared as well, if your staff is looking for solutions, and if you are willing to accept different approaches.

The problem with productivity in office is that it is hard to put that in numbers. How much money you are loosing in an hour? What's the value of a workhour of your office stuff? But even if you can put that in account, motivation and engagement is still a soft value that is absolutely crucial. There is no excuse not finding a good solution or a problem.

5 comments:

Tim said...

You didn't mention complaining to the power company. Feeding people bullshit about electricity shortages while selling loads of the stuff to Cambodia, according to my sources in Phnom Penh!

Thomas Wanhoff said...

I think I did mention complaining (in general) , Tim, if you read carefully, but that does not solve the problem for the company yet. Of course Vietnam sells electricity (so does it with Internet), but power cuts are usually also because of the huge demand. Oh, and move to Phu My Hung would be another advice - we don't have power cuts here :-)

香廷 said...

仇恨是一把雙刃劍,傷了別人,也傷了自己...............................................................

Sowenjub said...

You could rename it to "what power cuts can tell about your service company". The problem is quite different for factories: among other things, you can't send people to work some place else, and shutting down / starting the production line takes time so you can't really be flexible.

Also, you seem to assume that those people all have laptops instead of desktop computers (hence the coffee house), but that and extra batteries should probably be your first advice, instead of suggesting to reward those who use their own laptop at work.

Anyway business is about anticipating the unexpected and adapting to it. If you can't deal with something as expectable in Vn right now as power cuts, than you have more to worry about than this frequent inconvenience.

se559520 said...

Hello Thomas,

I just recently arrived in Vietnam to setup a new company. I am aware of the occasional power cuts, but i did not know that sometimes they are announced in advance. This is good to know so i can make a strategy in order not to loose productivity unnecessary.
Thanks for the good article